Prajwal Pokhrel - IT Engineer

Profile

Passionate IT Engineer with experience in infrastructure support for large enterprises utilising ITIL, specialising in Microsoft 365, Azure, and computer networks. Driven to build a career in IT infrastructure, focusing on cloud and enterprise solutions.

Experience

Sr. Service Desk Analyst, Fujitsu | Sydney, Australia | Jan 2025 – Present

Sustaining enterprise IT service excellence by proactively managing infrastructure, minimizing downtime, and streamlining support operations.

Key Responsibilities:

Administer and secure Windows Server environments, including Active Directory, GPOs, RBAC, and access control.
Monitor infrastructure health using event logs, performance metrics, and alerting tools.
Handle incident escalation and perform root cause analysis for critical system issues.
Provide Tier 2/3 support across enterprise devices, applications, and peripherals within SLA frameworks.
Execute server patching and maintenance to ensure compliance and system stability.
Validate backup operations, troubleshoot failures, and support disaster recovery testing.
Enforce endpoint and server security policies and support vulnerability remediation.
Deploy and manage applications using SCCM, including packaging, testing, and rollout.
Drive Windows 11 migration, including compatibility checks and issue resolution.
Manage Airlock Digital environments for application whitelisting and policy enforcement.
Configure and maintain virtual machines, storage, and network systems.
Create and maintain technical documentation, SOPs, and runbooks.
Support infrastructure improvement projects and new technology rollouts.
Mentor junior staff and contribute to internal knowledge base documentation.

System Engineer, COTIVITI Inc. | Kathmandu, Nepal | Dec 2019 – Feb 2023

Managed enterprise IT infrastructure, ensuring high availability, security, and operational efficiency.

Key Responsibilities:

Analyzed and enhanced system architecture to meet business requirements.
Installed, configured, and maintained operating systems, applications, and system tools.
Monitored infrastructure performance and ensured system security and reliability.
Configured and optimized network systems for performance and uptime.
Performed system backups and supported data recovery operations.
Provided advanced troubleshooting for system, network, and cloud-related issues.
Managed SaaS platforms including Microsoft 365, Dropbox, Acronis, and Symantec.
Troubleshot cloud applications such as Teams and Windows Virtual Desktop.
Created and maintained technical documentation and operational procedures.
Collaborated with customers and resellers to improve IT infrastructure setups.

Education

Professional Year, Australian Computer Society (ACS), Sydney, NSW

Master of Information Technology, University of New England, Sydney, NSW, Australia (2024)

Bachelor of Electronics and Communication Engineering, Nepal Engineering College, Bhaktapur, Nepal (2018)

Skills

Active Directory, Microsoft 365 administration (Teams, Exchange, SharePoint)
SCCM/Intune (MDM)
Okta, Entra ID
Python, PowerShell, Bash
Linux, Networking (DNS, DHCP, TCP/IP, Firewall)
ServiceNow, Jira
Git, GitHub, HTML, CSS, JavaScript

Projects

Automatic Onboarder

This project demonstrates the use of Azure app design to automate user onboarding processes.

View Project

Cloud API Resume Challenge

This project provides an API using Azure Functions to retrieve resume data from Cosmos DB.

Technologies used: Python, Azure Functions, Cosmos DB.

View Project

Cloudup Tool

A command-line tool to manage Azure Blob storage operations, including listing blobs, uploading files, generating shareable links, and downloading files.

Technologies used: Bash scripting, Azure Blob, Azure SAS token.

View Project

File Share App

This Flask application allows users to upload files to Azure Blob Storage. It provides a user-friendly interface for file uploads, displays links to uploaded files, and includes a feature for copying links to the clipboard.

Technologies used: Python Flask, Azure Blob, Azure Key Vault, Azure Web App.

View Project

Bicep VMfleet

This project contains Bicep templates for deploying multiple Azure Virtual Machines (VMs) with associated networking resources like Virtual Network, Subnet, Network Security Group, Network Interface, and Public IP Address.

Technologies used: Bicep, Infrastructure as Code (IaC).

View Project

Certifications

Verify in Credly

CISCO CCNA (Cisco Certified Network Associate)
Microsoft Azure Administrator Associate (Az-104)