Prajwal Pokhrel

Sydney, NSW, Australia

Email: prajwal.pokhrel63@gmail.com | Phone: +61456671987

Automation Enthusiast | IT Engineer | Customer-Focused Troubleshooter


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Profile

Dedicated IT engineer excelling in various IT domains from end-user, system, network, cloud service support and DevOps knowledge. I bring the best ITIL practices, broad knowledge, effective troubleshooting, a customer-centric approach, and a passion for technology. Some of my career highlights are migrating 600 plus devices from win7 to win10, scripted bulk tasks needed for Active Directory using PowerShell, implementing OKTA in an organization with 7k users across the globe and being involved in a project to install Corelight devices at various client's site.

Experience

IT Support Engineer, Fujitsu | Sydney, NSW | Oct 2023 - Present

  • Build SOE for a laptop using SCCM and autopilot using Intune.
  • Provide level 2 end-user technical support and escalate if required.
  • Create a new AD user account and assign required office licenses.
  • Package and deploy apps to end users using Intune/SCCM.
  • Conduct data centre activities, including racking, stacking, and network device configurations.
  • Manage IT assets, vendor coordination, and set up meeting rooms (Zoom/Teams).
  • Support offshore infrastructure teams and troubleshoot network printers.

Achievements:

  • Worked on Corelight’s network monitoring device installation project.
  • Involved in the Assessment Management project, digitising IT assets with 200+ assets recorded.

Service Desk Engineer, COTIVITI Inc. | Kathmandu, Nepal | Dec 2019 – Feb 2023

  • Managed Active Directory by creating, deleting, resetting passwords, unlocking accounts, and managing user group memberships.
  • Granted, edited, and removed access to various shared drives and folders.
  • Administered OKTA, resolving sync conflicts, creating bulk user accounts, managing OKTA groups, and handling MFA registrations.
  • Administered the Office 365 Admin Center for user access, licensing, and support.
  • Managed Exchange admin tasks, creating DL, shared mail, configuring email flow and access.
  • Managed Teams channels and policies using Microsoft Teams Administration.

Achievements:

  • Contributed 80+ knowledge articles for service desk members.
  • Created 20+ "how-to" videos for end-user training.
  • Successfully migrated more than 2,000 Active Directory users to the Okta directory.

Desktop Support Engineer, Standard Chartered Bank | Kathmandu, Nepal | Apr 2019 – Nov 2019

  • Built bare-metal devices with the company’s image.
  • Provided end-user technical support.
  • Wiped out end-user laptops using Blanco for decommissioning.
  • Conducted Windows 10 migration for head office and branch locations.
  • Managed network printers and performed server backups.
  • Handled IT asset procurement and management.

Achievements:

  • Completed a Windows 7 to 10 migration project for 600+ users.

Education

Professional Year, Australian Computer Society (ACS), Sydney, NSW

Master of Information Technology, University of New England, Sydney, NSW, Australia (2024)

Bachelor of Electronics and Communication Engineering, Nepal Engineering College, Bhaktapur, Nepal (2018)

Skills

  • Active Directory, Microsoft 365 administration (Teams, Exchange, SharePoint)
  • SCCM/Intune (MDM)
  • Okta, Entra ID
  • Python, PowerShell, Bash
  • Linux, Networking (DNS, DHCP, TCP/IP, Firewall)
  • ServiceNow, Jira
  • Git, GitHub, HTML, CSS, JavaScript

Projects

Automatic Onboarder

This project demonstrates the use of Azure app design to automate user onboarding processes.

View Project

Cloud API Resume Challenge

This project provides an API using Azure Functions to retrieve resume data from Cosmos DB.

Technologies used: Python, Azure Functions, Cosmos DB.

View Project

Cloudup Tool

A command-line tool to manage Azure Blob storage operations, including listing blobs, uploading files, generating shareable links, and downloading files.

Technologies used: Bash scripting, Azure Blob, Azure SAS token.

View Project

File Share App

This Flask application allows users to upload files to Azure Blob Storage. It provides a user-friendly interface for file uploads, displays links to uploaded files, and includes a feature for copying links to the clipboard.

Technologies used: Python Flask, Azure Blob, Azure Key Vault, Azure Web App.

View Project

Bicep VMfleet

This project contains Bicep templates for deploying multiple Azure Virtual Machines (VMs) with associated networking resources like Virtual Network, Subnet, Network Security Group, Network Interface, and Public IP Address.

Technologies used: Bicep, Infrastructure as Code (IaC).

View Project

Certifications

Verify in Credly
  • CISCO CCNA (Cisco Certified Network Associate)
  • Microsoft Azure Administrator Associate (Az-104)