Prajwal Pokhrel

Sydney, NSW, Australia

Email: prajwal.pokhrel63@gmail.com | Phone: +61456671987

Automation Enthusiast | IT Engineer | Customer-Focused Troubleshooter


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Profile

An aspiring IT Engineer with a strong focus on Azure Cloud and Microsoft technologies, I have honed my skills by working with employers in both the US and Australia. My career has been marked by a commitment to leveraging cloud services, automation, and IT infrastructure management to deliver optimized solutions. I have accomplished projects in deploying and managing Azure resources, utilizing Infrastructure as Code (IaC) tools like Bicep and Azure CLI to streamline operations. I bring a broad set of skills, including system management, network administration, and providing exceptional end-user support. Working across diverse teams and cultures has allowed me to develop excellent communication skills, enabling me to coordinate effectively with international colleagues and stakeholders. My interest spans the Azure ecosystem, from automating user onboarding processes to managing cloud environments, ensuring business continuity, and improving operational efficiency. I am passionate about driving transformation through Microsoft technologies and am always excited about new opportunities to learn, innovate, and contribute to impactful projects in the IT space.

Experience

IT Support Engineer (part-time), Axiom Technologies | Sydney, NSW

  • Provide onsite support to end-users and coordinate with the remote infrastructure team.
  • Use Intune for Windows and software deployment on end-user devices.
  • Troubleshot policy issues, ensuring compliance and seamless operations.
  • Managed desktop and printing devices.
  • Perform data centre activities such as racking, stacking, and basic network device configuring.
  • Liaised with vendors to facilitate support and procurement.
  • Manage meeting room (Zoom/Teams), audio, and video.
  • IT assets management across the office onsite.
  • Supporting network printer, follow-me printer, label printer, and RF gun.

Service Desk Engineer (L3), COTIVITI Inc. | Kathmandu, Nepal

  • Managed Active Directory and OKTA user accounts, ensuring synchronization with AD users and applications.
  • Administered the Office 365 Admin Center for user access, license, and support.
  • Exchange admin, creating DL, shared mail, configuring email flow, and access.
  • Managing apps, and policies using Microsoft Teams Administrator.
  • Managed end-user systems with VMware Workspace ONE, diagnosing software deployment and profile issues.
  • Oversaw onboarding, offboarding, and application requests while publishing knowledge articles and video tutorials.
  • Conducted bridge calls with stakeholders to address and prioritize critical issues.

Desktop Support Engineer, Standard Chartered Bank | New-Baneshwor, Kathmandu, Nepal

  • Installed, configured, and maintained desktop hardware/software, ensuring systems are updated with the latest patches, security updates, and antivirus.
  • Set up and imaged desktop computers, laptops, and other end-user devices.
  • Performed Windows 10 migration for HO and branch offices in Nepal.
  • Set up a network printer and created an account for the user to print.
  • Ran on-premises Windows server daily backups.
  • Managed assets.

Education

Bachelor in Electronics and Communication Engineering (2018)

Nepal Engineering College, Bhaktapur, Nepal

Skills

Projects

Automatic Onboarder

This project demonstrates the use of Azure app design to automate user onboarding processes.

View Project

Cloud API Resume Challenge

This project provides an API using Azure Functions to retrieve resume data from Cosmos DB.

Technologies used: Python, Azure Functions, Cosmos DB.

View Project

Cloudup Tool

A command-line tool to manage Azure Blob storage operations, including listing blobs, uploading files, generating shareable links, and downloading files.

Technologies used: Bash scripting, Azure Blob, Azure SAS token.

View Project

File Share App

This Flask application allows users to upload files to Azure Blob Storage. It provides a user-friendly interface for file uploads, displays links to uploaded files, and includes a feature for copying links to the clipboard.

Technologies used: Python Flask, Azure Blob, Azure Key Vault, Azure Web App.

View Project

Bicep VMfleet

This project contains Bicep templates for deploying multiple Azure Virtual Machines (VMs) with associated networking resources like Virtual Network, Subnet, Network Security Group, Network Interface, and Public IP Address.

Technologies used: Bicep, Infrastructure as Code (IaC).

View Project

Certifications

Verify in Credly