Prajwal Pokhrel

IT Support Engineer, Fujitsu | Sydney, NSW | Jan 2025 – Present

Provide onsite and remote IT support, ensuring smooth infrastructure operations.

Key Responsibilities:

• OS deployment using SCCM and Autopilot via Intune.
• Provide end-user application and device support, including various printers.
• Onboard new starters and provide required access.
• Package and deploy apps to end users using Intune/SCCM.
• Conduct data centre activities such as racking, stacking, and network device configurations.
• Manage IT assets, coordinate with vendors, and set up meeting rooms (CISCO Webex).
• Support the offshore infrastructure team and liaise with vendors.

Achievements:

• Contributed to Windows 11 upgrade and Airlock implementation projects.
• Completed meeting room upgrade using CISCO Room Bar Pro.

IT Support (Part-Time), Axiom Technology | Sydney, NSW | Jun 2023 – Jan 2025

Managed enterprise IT services, ensuring system reliability and efficiency.

Key Responsibilities:

• Provided onsite support to end-users and coordinated with the remote infrastructure team.
• Used Intune for Windows and software deployment on end-user devices.
• Managed desktop and printing devices, including network, label, and RF printers.
• Performed data centre tasks: racking, stacking, and basic Cisco network configurations.
• Supported offshore infrastructure team and liaised with vendors.
• Managed meeting rooms (Zoom/Teams), including audio and video systems.
• Handled IT asset management across the office and file share services.

Achievements:

• Worked on Corelight’s network monitoring device installation project.
• Participated in the Asset Management project, digitising 200+ IT assets.

Service Desk Enginner, COTIVITI Inc. | Kathmandu, Nepal | Dec 2019 – Feb 2023

• Managed Active Directory by creating, deleting, resetting passwords, unlocking accounts, and managing user group memberships.
• Granted, edited, and removed access to various shared drives and folders.
• Administered OKTA, resolving sync conflicts, creating bulk user accounts, managing OKTA groups, and handling MFA registrations.
• Administered the Office 365 Admin Center for user access, licensing, and support.
• Managed Exchange admin tasks, creating DL, shared mail, configuring email flow and access.
• Managed Teams channels and policies using Microsoft Teams Administration.

Achievements:

• Contributed 80+ knowledge articles for service desk members.
• Created 20+ "how-to" videos for end-user training.
• Successfully migrated more than 2,000 Active Directory users to the Okta directory.

Desktop Support Engineer, Standard Chartered Bank | Kathmandu, Nepal | Apr 2019 – Nov 2019

• Built bare-metal devices with the company’s image.
• Provided end-user technical support.
• Wiped out end-user laptops using Blanco for decommissioning.
• Conducted Windows 10 migration for head office and branch locations.
• Managed network printers and performed server backups.
• Handled IT asset procurement and management.

Achievements:

• Completed a Windows 7 to 10 migration project for 600+ users.